Terms & Condition

Terms and Conditions for Car Rental

1. Rental Deposit:
Customer is required to prepay a rental deposit before or during car collection, as per system rates.

2. Rental Fees:
The balance of Rental Fees must be settled upon van pick-up, along with an additional one-day rental fee for the Security Deposit.

3. Cancellation Policy:
Any CANCELLATION of the booking by the hirer will result in the hirer bearing the cost of one day’s rental to cover potential rejected bookings.

4. Security Deposit:
The Security Deposit amount will be reimbursed if no damage or traffic violations are reported during the vehicle’s return. Otherwise, repair or summons costs will be deducted from the Security Deposit.

5. Booking Deposit:
Booking Deposit will be NOT REFUNDABLE or TRANSFERABLE if the hirer cancels the booking.

6. Vehicle Limitation:
Each rental deposit is valid for ONE unit vehicle only.

7. Rental Duration:
The rental period begins at the agreed-upon vehicle collection time and ends at the specified return time. Extension of the rental period requires prior approval from our company.

8. Driver Requirements:
Only drivers listed on the rental agreement are authorized to operate the vehicle. Drivers must possess a valid driver’s license and meet our minimum age requirement (typically 21 years or older).

9. Fuel Policy:
The vehicle is provided with a certain fuel level, and it is the hirer’s responsibility to return it with the same amount of fuel. Additional refueling charges apply if the fuel level is lower upon return.

10. Maintenance and Repairs:
The hirer must promptly report any mechanical issues or maintenance needs during the rental period. Regular maintenance is covered, but not damage caused by misuse or negligence.

11. Use of the Vehicle:
The vehicle must be used for lawful and personal transportation only. Any illegal activities, racing, or overloading beyond capacity is strictly prohibited.

12. Vehicle Return:
The vehicle must be returned on the agreed-upon date and time to the designated return location. Late returns may incur additional charges.

13. Cleaning and Smoking:
The vehicle should be returned in a clean and smoke-free condition. Cleaning charges will apply if the vehicle is excessively dirty or has been smoked in during the rental period.

14. Insurance Coverage:
Our rental vehicles come with standard insurance coverage. Additional insurance options may be available for purchase. The hirer is responsible for understanding and adhering to the terms of the insurance policy.

15. Traffic Violations and Fines:
Any traffic violations or fines incurred during the rental period are the responsibility of the hirer. We reserve the right to charge the hirer for any fines received on the vehicle during their rental.

16. Vehicle Availability:
While we strive to provide the reserved vehicle, we may substitute it with a similar or better vehicle in case of unforeseen circumstances.

17. Privacy:
We respect your privacy and handle personal information in accordance with our privacy policy. We may collect and use your information for rental and marketing purposes.

18. Indemnification:
The hirer agrees to indemnify and hold us harmless from any liability, damages, or expenses incurred as a result of the hirer’s use of the rental vehicle.

19. Jurisdiction:
These terms and conditions are governed by the laws of Malaysia, and any disputes will be resolved in accordance with local laws and regulations.

Terms and Conditions for Chauffeur Service

1. Chauffeur Service Booking:
When booking chauffeur service, the hirer agrees to adhere to the agreed-upon itinerary and schedule. Any changes or extensions must be communicated to us in advance.

2. Chauffeur Conduct:
Our chauffeurs are trained professionals who will provide courteous and safe transportation. Any inappropriate behavior or requests towards the chauffeur will not be tolerated.

3. Chauffeur Gratuity:
Gratuity for the chauffeur is at the discretion of the hirer and is not included in the rental fees. Tipping is appreciated for exceptional service.

4. Vehicle for Chauffeur Service:
The vehicle provided for chauffeur service will be in excellent condition and will meet all safety standards.

5. Cancellation of Chauffeur Service:
In the event of a cancellation of chauffeur service by the hirer, our cancellation policy will apply. Please refer to our cancellation policy for details.

6. Additional Stops or Waiting Time:
Additional stops or waiting time beyond the agreed-upon itinerary may incur additional charges. These charges will be communicated to the hirer in advance.

7. Privacy During Chauffeur Service:
We respect your privacy during chauffeur service and will not disclose personal information or conversations heard during the service.

8. Responsibility for Personal Belongings:
The hirer is responsible for their personal belongings during chauffeur service. We are not liable for any lost or damaged items.

9. Route Changes:
Our chauffeurs will follow the agreed-upon route and schedule. Any changes to the route must be communicated and agreed upon by both parties.

10. Safety Precautions:
Our chauffeurs are committed to your safety. Seatbelts must be worn at all times, and any unsafe behavior or requests will not be tolerated.

11. Incident Reporting:
In the event of an accident or incident during chauffeur service, our chauffeur will follow appropriate procedures, including reporting to the authorities and providing assistance as needed.

12. Jurisdiction:
These terms and conditions for chauffeur service are governed by the laws of Malaysia, and any disputes will be resolved in accordance with local laws and regulations.

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