Privacy Policy

1. Introduction

Welcome to PenangRentalCars.com (“we,” “us,” or “our”). At PenangRentalCars.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our car rental and chauffeur services, including our website and mobile applications (collectively, the “Services”).

2. Information We Collect

We may collect the following types of information:

– Personal Information: This includes your name, contact information (such as email address, phone number, and address), and payment information when you book our services.

– Booking Details: Information related to your reservations, including rental details, chauffeur service itineraries, and any special requests or preferences you provide.

– Device Information: We may collect information about the device you use to access our website or mobile applications, including device type, browser type, IP address, and operating system.

– Usage Data: Information about how you interact with our Services, including pages visited, links clicked, and actions taken.

– Location Data: We may collect your location information, with your consent, to provide location-based services such as finding nearby rental locations or chauffeur availability.

– Feedback and Reviews: If you choose to provide feedback or reviews on our Services, we may collect and display that information.

3. How We Use Your Information

We use the collected information for various purposes, including:

– Providing Services: To fulfill your rental and chauffeur service bookings, including processing payments, communicating with you, and delivering the requested services.

– Customer Support: To provide customer support, respond to inquiries, and resolve issues.

– Improving Services: To analyze usage patterns, conduct research, and improve our Services, website, and mobile applications.

– Marketing and Promotions: To send you promotional materials, offers, and updates about our Services, with your consent where required by law.

– Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and policies.

4. Information Sharing

We may share your information with:

– Service Providers: Third-party service providers who assist us in providing our Services, such as payment processors, vehicle maintenance services, and customer support.

– Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, we may disclose information to law enforcement or regulatory authorities.

5. Your Choices

– Opt-Out: You may opt-out of receiving marketing communications from us by following the instructions in the emails we send.

– Location Data: You can control location data through your device settings.

6. Data Security

We employ security measures to protect your personal information, but no method of data transmission or storage is entirely secure. We cannot guarantee the security of your information.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors.

9. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with the effective date.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at admin@penangrentalcars.com.

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